Twelve Point Rule Teams Up With eShare Technologies
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eShare just announced the general availability of NetAgent 2.0, with real- time dialogue capabilities that both automate and improve Web-based commerce, customer support and service.
"Internet Web sites for customer support are a win-win situation for both the customer and the company," said Bryan Thatcher, CEO of Twelve Point Rule. "Customers get instant access to a personalized customer support system that is designed to respond immediately and remember their preferences. Companies save money on telephone support costs, which can be as high as $5 per service transaction for a live call agent, as compared to a few cents on the Web."
"With their elite client list, compelling designs, and depth of experience. . . Twelve Point Rule is an ideal partner to make NetAgent a standard in the Fortune 500 and online commerce arenas," said Neil Toomb, executive vice president of eShare Technologies.