RealTime IT News

Xevo Enhances Service Management Software

Xevo Corp, a Marlborough, Mass.-based developer of infrastructure software for service providers, yesterday released a new version of its XML-based service management solution, which is designed to provide efficient, reliable and automatic application provisioning, metering, packaging and subscriber/user management.

XevoWorks Release 2.3 aims to help service providers by enabling them to offer customers a robust provisioning platform, improved delegated administration control over their own hosted environment, self-registration and increased security. XevoWorks 2.3 also supports Microsoft Exchange Instant Messenger and SharePoint Team Services in addition to existing support of hosted Microsoft Exchange 2000 and other products within the Microsoft .NET family.

Specific new features in XevoWorks 2.3 include the following:

  • Enhanced Multi-Forest Support: XevoWorks 2.3 supports any combination of singe or multi-forest deployment options while still giving the service provider a unified view of its hosting environment via centralized management and reporting capabilities.

  • Microsoft Exchange Prescriptive Architecture Guide (PAG: Compliance. Xevo said that is working closely with Microsoft to enables service providers to provision and manage a PAG-compliant deployment that conforms to Microsoft's recommended Exchange hosting strategy, and keeps the service provider in step with leading Microsoft solutions such as .Net.

  • Delegated Administrator Improvements: These improvements are designed to give service providers substantial savings and higher levels of customer support by enabling their end-users to perform more administrative tasks while adhering to the policies established by the service provider. DA now supports the growing role of the reseller in the software-as-a-service value chain by enabling them to create, edit and manage their own customers and users.

  • Upgrade Offer Wizard: A service provider can up-sell their customers to additional services. For example, the service provider can offer an Instant Messaging upgrade to its basic Exchange offering and have XevoWorks automatically provision those users authorized for the upgrade.

  • Microsoft Licensing Tiers: XevoWorks includes service models and provisioning capabilities to enable each of the Microsoft tiered offerings. In addition, XevoWorks allows service providers to develop customized offerings of Exchange based on the requirements of their end users.

  • Reporting Improvements: XevoWorks 2.3 offers service providers the capability to run an out-of-the-box Microsoft License Reconciliation Report that lets them report on Exchange SAL license usage per Microsoft requirements. In addition, XevoWorks 2.3 allows service providers to generate a Subscriber Billing Report that provides all required data when billing on a per-user-per-month basis.

  • Resource Management Improvements: XevoWorks 2.3 has expanded capabilities for intelligently managing both Exchange mail stores and mailboxes.

  • Prioritization of Provisioning Jobs: XevoWorks 2.3 extends to its service provider customers more robust job management capabilities for its provisioning system.

"XevoWorks 2.3 offers service providers the flexibility they need to continue to grow their software-as-a-service business. With enhancements to our multi-forest support and Delegated Administrator, our customers are able to provide a higher level of service differentiation and, extend to their customers more control over their accounts," said Michael Dering, Xevo's president and CEO.

Xevo is listed by ASPnews as a Top 30 Enabler.

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