RealTime IT News

Digex Announces Upgrade to Portal

Digex Inc. , a Laurel, Md.-based managed services provider (MSP) today announced the launch of ClientCentral 3.0, which the company describes as a series of upgrades to its customer portal.

Digix says the portal offers a Web-based, near real-time view of a client's site performance. The initial version was launched in late 2000 and is designed to deliver the tools and technologies enterprises need to rapidly deploy and view Internet operations.

ClientCentral is based on an XML framework, which Digex says allows its clients to "plug in" and interact with the data in Digex's monitoring, server performance management, billing and trouble ticketing systems.

The standard ClientCentral portal is available to Digex customers at no additional cost and offers the following features:

  • Firewall Policy View — allows clients who have purchased Managed Firewall services to see which rules have been implemented for their site.
  • Server Maintenance Rotation — allows clients who have purchased high-end load balancing solutions to designate a Digex hosted server to be taken out of service for maintenance and to designate the server back in service at the end of maintenance.
  • Rolling Action Item List — presents a list of open project items currently being worked by Digex personnel. Project description, open date, responsible employee and item status are all presented.
  • Redesigned graphic user interface with a digital dashboard that provides an executive summary view on the main screen.
  • Ability to export data to Excel — in addition to the capability to download data in XML format that has been available since the inception of ClientCentral, Digex has now added the capability to download data in MS Excel format.
  • Addition of Document Management capabilities — allows for clients to view all site and procedural documentation related to their installation at Digex.

"Digex designed ClientCentral to work as a virtual extension of a corporation's IT department," said Tom Walton, vice president of engineering at Digex. "With our latest version, Digex can further provide clients the desired usability and real-time information that is critical to e-business planning and decision making in a format that is accessible and flexible."

Last week, Digex, which is majority-owned by bankrupt telecom carrier WorldCom, announced plans to eliminate 20 percent of the its workforce (about 200 workers). (See Digex Slices 20% of Workforce.)

Digex is listed by ASPnews as a Top 30 Enabler.


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