RealTime IT News

LivePerson to Provide Real-Time Sales & Customer Service Technology

LivePerson this week announced it will offer an ASP model based on a multi-lingual interface, allowing LivePerson clients worldwide to provide real-time help to their online customers.

"We recognized early on that succeeding globally meant providing users with a product that perfectly fit their language and culture," Robert LoCascio, chief executive officer and founder.

Language interfaces for the new LivePerson, Inc. (LPSN) service will be available in traditional Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish and Swedish. In the new service, LivePerson clients' customers will view interface elements in their native language.

"Our new international service allows us to capitalize on the Internet's promise to reduce distances of space and time, and to service our clients quickly and efficiently wherever they may be," LoCascio said.

With the new user interfaces, LivePerson clients will be able to provide global, real-time online customer interaction to both brick and mortar and Internet businesses without facing any barriers because of location or language.

In addition, the company claims the installation cycle and support process is a simple matter regardless if the client is based in the U.S. or internationally. According to LivePerson, customers throughout the world can be up and running in as little as 48 hours.

In other company news, LivePerson announced its client list rocketed to 750 signed customers. New clients include HostPro, Sony Electronics, VeriSign, Inc. and WebVan Group, Inc.

"We are listening carefully to our customers and to their customers to build online communication tools that are critical for both," LoCascio said. He feels that the latest line up of clients demonstrates that LivePerson is delivering on the promise of the Internet being a real-time medium.