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AperServ Launches SLA Management Suite

AperServ Technologies Inc. Monday (July 23) launched its newest performance management service offering for xSPs, with a new Customer Performance Management System (CPMS), Customer Access and Private Label Technology Outsourcer Management (TOM) services.

CPMS is used for pinpointing, prioritizing and resolving performance problems. Customer Access provides detailed performance reports to customers; and Private Label TOM is a revenue-generating service that monitors the performance of customers' outsourced IT providers and their SLAs.

AperServ's services are based on the company's Intelligent Agent Platform that continuously gathers network, application and system data from geographically dispersed locations to identify and pinpoint problems with complex e-business transactions, network latency, packet loss and downtime. These Web-based services require no hardware or software installation and maintenance by the xSP.

"We see the opportunity for xSPs to generate revenue and increase loyalty by offering their customers a service for managing third-party IT outsourcers and their SLAs and are the first to come to market with a private-labeled solution," said Greg Keough, AperServ founder and CEO. "Now, not only can xSPs manage their own performance and offer reports on their SLA compliance to customers, but can facilitate their customers' management of all of their outsourced services to strengthen their relationships with their customers over the long-term."

TOM can also be implemented by enterprises to measure the performance of outsourced Internet services, including co-location, ad serving, caching, ASP, ISP, MSP, content and data feeds. TOM does this by continuously gathering network, applications and system data at frequent, customizable intervals. For customers who want a complete internal and external view of performance, AperServ also offers its Technology Internal Management (TIM) system to measure the performance of internally hosted systems and intranets.

"The information we provide is very detailed. We'll tell you the problem was on this router, on this network, using this path, the time it took, and the location of the router," Mark McCrery, AperServ COO, told InternetNews. "It usually takes 80 percent of the time to identify the problem, and 20 percent to fix it. We eliminate the 80 percent."

AperServ was founded in 2000 to help enterprises and service providers ensure higher revenues, optimal productivity, and quality user experiences by automatically managing the network, system, and application performance and proactively measuring Service Level Agreements.

AperServ founders Greg and Tim Keough previously founded ZonaFinanciera.com, a financial services and ASP technology platform for financial institutions in Latin America, and raised over $42 million from leading institutional investors. Prior to that, they co-founded Virtual Loan Corporation (VLC), an online loan platform for Fortune 500 financial institutions. AperServ is privately held and headquartered in Vienna, Va. Investors include Steve Walker & Associates, Lycos Ventures and private investor Ed Horowitz.