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Critical Path Unifies Communications

In a bid to help service providers deliver unified voice and data communications services to subscribers, Critical Path Inc. , the San Francisco, Calif.-based provider of integrated communications solutions yesterday announced a partnership with messaging systems provider, Mediagate.

The strategic partnership will create a joint integrated communications solution, combining Mediagate's iPost unified communications platform with the Critical Path Communication Platform to route, store and provide access to voice, text and multi-media messages from a single inbox and from any device.

Both firms are already rolling out the solution to service providers in Germany, Israel and Italy, with services going live in the first quarter of 2002.

"The Critical Path/MediaGate solution makes it easy to deploy unified communications services securely, enabling service providers to bring enhanced, differentiated, value added solutions to market quickly," says Sue Barsamian, senior vice president of marketing at Critical Path.

"Both Mediagate and Critical Path are similar in our commitment to Internet standards that enable flexibility, scalability and the lowest possible total cost of ownership for service providers," she continues.

The combined solution is designed so that service providers can give end-users full control over their communications with the aim increasing subscriber loyalty.

Individually, the Critical Path platform provides the email messaging, calendar, personal address book and backend management systems, while Mediagate enables the consolidation and delivery of voice/fax services through the traditional email inbox, delivering the single view for managing all digital communications.

"Service providers can now develop personalized voice, text, and multimedia services that match their subscribers' individual preferences," says Donnie Malone vice president of sales of Mediagate.

"These new personalized multi-modal communications solutions provide a dramatic improvement over legacy web and wireless solutions that exist today because they enable subscribers to use multiple methods for accessing the system, including voice navigation, wireless, wireline and web access," he explains.