BlackBerry Users Struggle Over After-Hours Work
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Should an employee get paid for reading a BlackBerry at the dinner table, sending an office e-mail or posting a job-related blog at home?
A spat at ABC News over paying writers to check their BlackBerries on their own time recently raised the issue, and such a dispute marks the leading edge of a deluge of unresolved and potentially heated cases to come in the United States, experts say.
The growing technical ability to work remotely, combined the growth of work-related legal disputes, is raising "lots of smaller-scope issues of this kind," said John Thompson, an expert in wage and hour law at Fisher & Phillips in Atlanta.
At ABC, the broadcaster proposed that three new writers would not be compensated for checking their office-issued BlackBerries after working hours. The union, the Writers Guild of America, East, objected.
A compromise was reached that allowed writers and producers to be paid for using BlackBerries after hours but only under certain circumstances.
"Simply checking a BlackBerry is not our big concern," said Lowell Peterson, executive director of the Writers Guild, East. "Our folks are professionals. They're not going to start putting in overtime slips for 2.1 minutes.
"Our concern is we don't want this to grow into a major work commitment that people don't get paid for," he said.
The issue is not so much tapping out a brief message on a BlackBerry; it's the ability to write articles, post blogs, draft documents, research the Internet or sign contracts, all on a tiny, mobile, handheld gadget, experts say.
"Technology is going to continue to move in that direction," Peterson said. "It was important to us to make it clear that here's where we stand. This is not going to become an unpaid 24-7 workplace."
Productivity expert Laura Stack has little sympathy for the employee side of the argument.
"Show me one employee who doesn't waste time at work," the Colorado-based author said. "I see so much abuse of working hours by employees -- personal phone calls, socializing, checking eBay listings, booking personal travel, and so on -- that I don't believe it's unreasonable for an employer to want a bit of work on personal hours.
"If you don't want to be on call, don't be a doctor, a computer technician, or a reporter," she added.
As technology moves ahead, and the days when "having a pager was a great big deal" are gone, said Peterson, "We're going to have to trust people's common sense, on both sides."
Legal expert Thompson said many of the disputes could be decided on the basis of what in law is called "de minimis."
"What that means is, 'Is it too trivial for the law to mess with?'" he said.
Many cases, he said, arise when employees grow unhappy at work. "It's fine as long as everybody's happy," he said. "Once they cease being happy, they want to make an issue of it."