RealTime IT News

Freeserve's E-Mail Crashes

Freeserve, the UK's leading ISP, suffered an embarrassing crash of its e-mail servers over the weekend. Some users were unable to send or receive e-mail for up to 60 hours.

Freeserve apologised on Monday for "any inconvenience this may have caused."

Business users who rely on being able to send and receive e-mail have complained of being let down by Freeserve's failure to clear the e-mail backlog on Monday. Although the system was working by Monday morning, the backlog had still not been cleared by the afternoon.

As the pioneer of no-subscription Internet services in the UK, Freeserve has come to dominate the market by growing at an unprecedented rate. Many observers have long thought that it would be unable to sustain its growth without serious technical problems. The Freeserve status report reveals a catalogue of lapses in the service, culminating in the recent e-mail disaster.

On Thursday, May 13, users experienced "slow connections to mail, news and Web space."

On Sunday, May 9, there was a router failure. On Friday, May 7, there was an 11-hour backlog of news. Disruption to the service occurred on April 27 and April 28, while so-called "degredation [sic] in service" happened on April 22.

Freeserve is operated by the Dixons Stores Group.