RealTime IT News

UK Gets Online Call Answering Service

Redstone Telecom Friday launched OnLine Call Manager, the UK's first online call answering service.

The service is designed to solve the problem of single-line users who miss telephone calls when they are connected to the Internet.

OnLine Call Manager is a joint venture between Redstone Telecom and Witchity Capital Corporation. It is completely subscription-free, and enables any Internet user to manage incoming calls while on the Internet, without installing a second line.

In the UK, the vast majority of people -- as many as 92 per cent, according to Redstone Telecom -- have only a single telephone line. Yet several members of a family may wish to use the Internet, effectively blocking ordinary telephone calls. OnLine Call Manager is the first service to address this problem.

Users of OnLine Call Manager receive an automatic message on their computer when a call is being made to them. They then have the option of answering the call immediately, diverting it elsewhere -- such as to a mobile phone or a voicemail box -- or sending the caller a message to promise a callback.

Software for OnLine Call Manager needs to be downloaded from It works with all ISPs, many of whom may shortly be able to provide the software directly to their customers, following negotiations with Redstone Telecom.

A privately financed company, Redstone Telecom announced in July that it plans to float on the London Stock Exchange this autumn.