RealTime IT News

AOL France Delivers Home Internet Support

AOL France has begun testing a new support service dubbed "AOL chez vous" (AOL at Home).

Featuring home Internet support through a specially trained sales force, a preview version of the service began trials last week. Other companies have already attempted to market similar products, but failed to make it popular among users.

"Everything is ready to sell the service throughout France and we have checked that it meets the users' demand," said Sylvain Caubel, member of the management team.

AOL chez vous was developed in cooperation with mass department store Carrefour, and is sold with a computer as a service complement to the hardware. AOL is betting that the service will attract new Internet access subscribers, provided that increased home tech support effectively leads to mass adoption of the Internet in France.

AOL certifies that Internet teams will be able to deliver home support within a 15 days period. AOL subcribers can benefit from a special discount offering: FF 290 ($45) instead of FF 490($95). 600 Internet "teachers" were recruited for the occasion.

The official launch should be at the beginning of November.