RealTime IT News

Manulife Financial Launches New Site

Manulife Financial Group Benefits has launched a new site to serve its plan members across Canada.

Manulife will provide plan members with online access to their health and dental benefit and claims information. Manulife said it spent more than a year developing its Plan Member Secure Site.

"Our new Plan Member Secure Site supplements the service that our customer service representatives and successful interactive voice response system provide during regular business hours," said Steve Knapp, Manulife's Product Director, Group Marketing.

"Plan members with registered access to the site can obtain information similar to that available through Manulife Group Benefits' Customer Service Centre. They can find out about the status of their claim checks and view information about their health and dental coverage."

The new security infrastructure was designed to protect sensitive plan member data. An embedded e-mail feature has also been included in the site to allow registered plan members to send queries directly to Manulife's customer service centre.

Canadian-based Manulife Financial provides financial protection products and investment management services to individuals, families, businesses and groups in selected international markets.