RealTime IT News

Enterprise Firm Develops Query Solution for Japanese Bank

Enterprise solution provider Information Builders Thursday launched a Web-enabled reporting and querying solution for the Fukuoka City Bank in Japan.

The new application allows customer service representatives to access complete customer profiles in three seconds, as opposed to the three months required previously.

With the high-speed solution, the third largest regional bank in the Kyushu area of Southern Japan with assets of $26 billion, can embark on an aggressive expansion program. Prior to Thursday's roll-out, the bank's sales and customer service representatives had no easy way of accessing assorted data about each customer's savings and checking transactions and other fiscal properties.

This was because the information was stored in separate, unconnected IMS and DB2 databases. When reps needed to pull complete customer profiles, they had to send a request to the IT department to create the report.

Fukuoka City Bank invested $10 million in hardware and software to make the improvements, tapping Information Builders to add reporting and querying functionality into its company-wide intranet and to permit customers to access their own information online.