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RealTime IT News

Telewest Offers Refunds for 'Limited' Service

Telewest will compensate users of its unmetered Internet deal for the poor quality of the service over the last month.

While the news has been full of promises of unmetered services from all corners this week, the operator has been battling with the reality of unmetered access. Telewest's pay-as-you-go service is so popular that it has crippled parts of the company's network.

Customers of Telewest's £10-a-month Surfunlimited service will get £10 credit on their account. Customers of the firm's 1p a minute pay-as-you-go service who have also been affected will get £5 credit.

A Telewest spokesman said: "We have written to say sorry for any delay and tell them that we'll be crediting their accounts."

Last week, vnunet.com revealed that Telewest had stopped signing up new customers after both its modems and telephone exchanges became overburdened by demand for the unmetered service.

Telewest said it will start activating new accounts "in a few days", but in reality it is likely to be a couple of weeks.

Customers looking elsewhere for unmetered access could look to Supanet. The ISP said today that it will sign up 1000 customers for a totally unmetered service and pay them £10 for doing so. Registration starts on Monday 13 March at www.supafree.com.