RealTime IT News

Telstra Steps Up for E-billing

[Sydney, Australia, May 9, 2000]: Telecommunications giant Telstra will offer Internet billing for customers through its site, after signing a development deal with management and consulting firm Andersen Consulting and e-billing and management software and services company edocs.

Under the proposed service, customers will be able to receive and pay Telstra bills online, and elect to access a number of other services, such as email bill notification and online bill analysis. They can also initiate conversation with call centre staff through the site.

Andersen and edocs will deliver a joint solution, with the consulting firm as prime contractor providing overall systems integration for the Internet billing. edocs will supply its off-the-shelf Electronic Bill Presentment and Payment suite BillDirect as the basis for Telstra's system.

BillDirect is a three tier client server systems that works in conjunction with relational database management systems, email servers and legacy billing systems, and supports standards such as HTML, Java, POP3, XML, MIME and SSL.

The product supports multiple concurrent users, and employs an interactive environment for defining and testing rules for extracting legacy data to simplify the transition to electronic billing.

edocs already has a foothold in several verticals, including telecommunications, utilities and financial services, however edocs executive vice president Jim Moran said this deal would "represent a validation of the importance of Internet billing to telecommunications providers".

With the tender confirmed, Telstra is hoping to launch the service in July or August of this year, although no date has yet been confirmed.