RealTime IT News

Vista 350 Phone Supplements Air Canada Website

Air Canada customers equipped with Nortel's Vista 350 telephones can now access up-to-the-minute information on flights, cargo shipments, and frequent flyer accounts from their phone screen.

The Vista 350 telephone has a large 5 x 9 cm screen display with audio prompts and feedback. It uses WebConnect technology to provide Internet services through Air Canada's CallMall service.

"Air Canada's CallMall service is a real value-added benefit for our customers who are looking for fast, efficient ways of accessing information," said Marc Rosenberg, Vice President, Sales and Product Distribution.

"Whether a customer is checking on the status of a flight, a cargo shipment, or is an Aeroplan member verifying the balance of an account, we can now provide this information over the phone as well as on the Internet."

Air Canada thus becomes the first airline in Canada to provide consumers the option of accessing this information conveniently over the phone by using CallMall interactive services.

Four information services using the new technology that connects Internet with telephone are now available: flight schedule, arrivals and departure information, track and trace information for cargo shipments, and Aeroplan frequent flyer mileage account balances.

By the end of 1998, it is expected that there will be over 500,000 households and small businesses with a Vista 350 telephone accessing CallMall interactive services.