RealTime IT News

Cisco Unveils Internet Communications Software Group

Cisco Systems Inc. Tuesday took a time out from its Net firm shopping spree to introduce the Internet Communications Software Group.

Primed to lead Cisco's software strategy, the group delivers software platforms that enable enterprises, service providers and application vendors to improve the functionality of converged voice and data networks.

Included in the new strategy is a contact center in which Cisco will bridge the gap between traditional voice network and the growing Internet data networks. The Net giant feels consumers are better served with unified software platforms that can converge and blend all media types.

ICSG's customer contact platform combines contact management, Web collaboration, e-mail response management and the strength of Cisco's IP telephony networking solutions.

Oracle Corp. Tuesday praised ICSG's open platform approach to the customer contact market.

"We believe that Cisco's software platform approach will allow application vendors like Oracle to deliver new multimedia solutions to manage a unified customer experience across all channels -- a key requirement for today's e-businesses," said Mark Barrenechea, Oracle's senior vice president.

Cisco also moved to bolster its unified messaging services with an open platform approach that combines the best features of the voice network with the flexibility and data, content and functionality of the Internet and multimedia/unified messaging. Customers can then move beyond unified messaging into call control, notification, and call management to create new services.

The platform intitiative comes a day after Cisco announced a major deal with Europe's Global Telesystems in which it introduced a suite of new Cisco-powered IP services across more than 20 countries in Europe and the United States.