RealTime IT News

Attachmate Adopts Hong Kong As Regional Support Hub

Attachmate, a leading provider of host access management solutions, has set up its first Asian regional technical support center in Hong Kong to cover the expected increase in customers adopting the e-business model.

The Hong Kong center will provide technical support services to Asian corporate customers including those from Greater China, Korea, Japan, Singapore, Malaysia, Indonesia, India, Pakistan, Thailand and the Philippines, as well as possible support for Australia and New Zealand.

"We are the first vendor in the host access management market in Asia to invest in a regional support center," said Russell Pochop, Attachmate's technical support manager for Asia Pacific and Latin America.

"As a global company, we aim to make sure customers get the same high level of support wherever they are," added Pochop. "Our technical support center guarantees quick response and access to highly trained technical support professionals, via the phone and the Web as well as on-site."

In addition to the regional technical support center, Attachmate also has its Asian product development center in Hong Kong.

According to company representatives, Attachmate's regional support center in Hong Kong will have expertise in host access management technology and provide such services as post-sales support, product evaluation and testing.

Customers will have a choice of subscribing to an annual support plan or to a pay-per-incident plan.