RealTime IT News

Harvey World Travels Online

[Sydney, AUSTRALIA] Brick and mortar retailer Harvey World Travel has signed an agreement with Penzance Travel Technology for the development of its Web site. The new site will allow travelers to make online bookings and plan itineraries in Australia, as well as remote locations in South Africa and New Zealand from next September.

Harvey World Travel, together with Penzance, will to use the Airlines Reservations OnLine (ARNOLD) system for multi-point and complex airline booking procedures.

The ARNOLD system will allow Harvey World Travel customers to make online flight bookings to a central reservations point or redirect an enquiry to the franchise of their choice following the matching of airfares from a private fares database, and seat availability from global airline reservations systems with their itineraries.

The Web site will also invite users to join a personal database, which will store information relating to their travel preferences and interests and be used as a targeted personal newsletter.

"Our new generation site will allow us to develop a closer relationship with our clients, which will encourage them to spend more time with us online or with our franchisees, while also allowing us to compile relevant information about our database," said Harvey World Travel Australian manager Barry Mayo.

"Our new e-commerce facility and Web site will provide excellent efficiencies in our operations, cut costs and be coordinated with our national call center, which is currently being developed and will be launched later this year," Mayo said.