RealTime IT News

DeskTalk Expands European Operations

[London, ENGLAND] DeskTalk Systems, supplier of the TREND network reporting solution, announced Wednesday its plans for significantly expanding its presence in Europe.

Having quadrupled its international business last year, DeskTalk has appointed Paul Donovan to oversee the company's European business. His job primarily will be to ensure a high level of support to such customers as AT&T, BT, Swisscom, Deutsche Telekom, Cap Gemini, ntl, Unisys, Nationwide, and the European Commission.

DeskTalk announced that its new EMEA head office in the U.K. will be the location of a pan-European support center, catering for direct customers and EMEA channel partners alike.

Donovan said that DeskTalk has a strong installed customer base and channel pipeline in Europe. The company's main focus was to strengthen relations with these existing customers through localized support.

Rapid expansion, such as that experienced by DeskTalk in its international markets, clearly brings a related set of problems, with support for existing customers at the top of the list. However, no company wants to slow down its expansion simply because support has become an issue. DeskTalk is hoping to continue its meteoric growth while keeping customers satisfied at the same time.

"New customers in Europe account for approximately 30 percent of DeskTalk's worldwide revenue, which is proportionately a very high percentage of global business," said Donovan, adding that this was a good indication of how seriously DeskTalk took its commitment to Europe.

DeskTalk's TREND is a Web-based enterprise reporting solution that automates the collection and analysis of performance data, delivering browser-based, interactive reports. It is intended to allow managers to predict network problems before they occur.

DeskTalk claims its product "makes unmanageable networks manageable" without the need for expert network staff.