RealTime IT News

E-Mailbag Monday: ServiceWare, Emulex, SMS

What looks hot for the IPO market this week?

Reply: Take a look at ServiceWare. The company is a leader in e-service technology. They have a suite of products that help companies maintain complex and huge customer service databases - especially focused on information technology. Kind of like artificial intelligence, ServiceWare technology makes databases "smart"; that is, they continually learn as new information is added.

The company has big-time customers like Merrill Lynch, Pfizer and Texas Instruments. In the first quarter of 2000, the companys sales were $7 million, which was up from $3.5 million in the same period a year ago.

Key strategic distribution deals - with Oracle, Siebel Systems and Kana Communications - should help to drive the growth in sales.

The price range is $10.50 to $12.50 and the company intends to issue 4.5 million shares. The lead underwriter is Bear Stearns and the proposed ticker symbol is SVCW.

Emulex: Still More to Go?

Would it be a good idea to pick-up shares of Emulex?

Reply: Given up for dead, the company surged 42% last Friday, as they blew past analysts' reports. Emulex develops technology that speeds up the flow of information between computers and network data storage systems. In the latest quarter, the company posted profits of $9.57 million.

No doubt, the fibre channel marketplace is red hot and Emulex was very undervalued (as are many companies now). However, I would wait several weeks before jumping in. Typically, after a big move, there is profit taking. Also, I'm sure there was also much short-covering with the stock on Friday.

SMS: What's It About?

What is SMS technology?

Reply: SMS is one of the many acronyms in the wirless world. It stands for short message service. In fact, it has been in existence since 1991. Basically, SMS allows for sending text messages - over wireless devices - of up to 160 characters.