RealTime IT News

TD Garners Best Online Banking Product Award

[Toronto, CANADA] Quicken.ca today unveiled its second-annual Online Banking Report and awarded TD Bank "Best Online Banking Product" recognition. TD also won the Best Web Advocate Award and tied with CIBC for Best Email Support in English.

The report rates the services offered by Canada's major financial institutions. As part of its extensive background research, the Quicken.ca team judged each financial institution on 40 items that rated features, ease-of-use, and extra mile service.

The full results are available at www.quicken.ca.

"We were really impressed with the overall performance of Canada's financial institutions this year," said Lee Horigan, General Manager of Quicken.ca. "For this year's report, we really raised the bar in our criteria. Many institutions rose to the challenge by improving existing services and introducing innovative Web features such as TD Bank's new e-Funds."

The Online Banking Report includes awards that are presented to financial institutions that have excelled at setting new standards of service, functionality and convenience for Canadian consumers.

For the 2000 report, the online services of Bank of Montreal, Canada Trust, CIBC, Citizens Bank, National Bank, President's Choice, Royal Bank, ScotiaBank, and TD Bank were rated.

The financial institutions earned points for such items as the ability to purchase GICs and mutual funds, being able to apply for mortgages and personal loans online, and the ability to register and post-date payments for credit cards and other bills online.

At the final count, TD Bank came out on top with 32 out of a possible 40 points. It was noted for several outstanding features, including stellar e-mail support and wireless banking.

According to research firm Angus Reid, Internet banking is being adopted quickly in Canada. Nearly one in five Canadian Internet users has already tried Internet banking, almost one in three says they will soon, and almost everyone who has already tried it says they will do it again.