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RealTime IT News

Nortel Demos "Voice Button" at Internet World Canada

Nortel (Northern Telecom) introduced a feature that enables computer users to initiate real-time voice connections with businesses by simply clicking a button on companies' Web pages.

Part of a broader push by Nortel to unify the voice and data network infrastructures, Internet Voice Button allows a Web surfer to talk to a real person at a business, by placing a call over a second phone line or a commonly available "Voice-over-IP" application that carries phone calls over the Internet.

Nortel's Internet Voice Button passes information from a Web user to a business via special software residing on the Internet Service Provider's server.

First-time users of Voice Button complete a simple screen collecting such information as whether they prefer to use a second phone line or Voice-over-IP. Nortel Internet Voice Button will then initiate a call to the business using the method selected.

For businesses, Nortel's Internet Voice Button offers the ability to add announcements that are played to customers when calls are received, and ring multiple numbers simultaneously so that anyone in a business group can answer. In addition, the Voice Button feature simplifies lead tracking by notifying the business of who is calling and from which Web page.

Voice Button is being demonstrated live at Internet World Canada in the Nortel booth No. 922.

Be sure to check out InternetNews.com's continuing real-time coverage of the show throughout the week.