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RealTime IT News

New UPS Feature Shows Users the Writing on the Web

[Mississauga, CANADA] United Parcel Service Canada has launched UPS Signature Tracking, a Web feature that is expected to affect the way its customers do business. It's the first interactive Internet membership service to be released on the UPS Canada Web site.

The new feature allows customers to verify that a package was received by viewing the recipient's handwritten signature on the Web. Other benefits of the program include the ability to view collect on delivery (C.O.D.) information, as well as full delivery name and address details online.

"Years ago, we began making a significant investment in technology, more than a billion dollars each year," said Wayne Bosch, director of customer automation at UPS Canada. "It is because of our state-of-the-art infrastructure that we are able to offer UPS Signature Tracking as an online tool to our Canadian customers."

The service has an exclusive PIN-controlled security feature that helps prevent unauthorized access to sensitive delivery information so that privacy is not compromised. The user ID and password are protected through 128-bit encryption using secured servers.

Customers have the flexibility to control who has access to their accounts and to specific features such as digital signature, delivery address, or C.O.D information.

United Parcel Service, the world's largest express courier and package delivery company, is a leading commerce facilitator, offering an array of traditional and electronic commerce services.

Employing 6,000 people in Canada and 358,000 worldwide, it delivers to every address in Canada and the U.S., and operates in more than 200 countries and territories. UPS reported 1999 global annual revenues of US $27.1 billion.

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