RealTime IT News

eBay Picks Salt Lake City for Customer Support Center

San Jose, CA-based auction site eBay said it has selected Salt Lake City as the location for its first remote customer support center.

eBay said it picked Salt Lake City for several reasons, including the existence of a well-educated, tech-savvy work force. In addition the location offers easy access to headquarters.

eBay said it will begin recruiting in the Salt Lake City area, partnering with state and local government agencies, to hire several hundred customer support employees in the next 18 months. Their main responsibility will be interacting via e-mail with the eBay community, responding to inquiries and requests.

"Customer support is the cornerstone of eBay's success in online person-to-person trading," said eBay president and CEO Meg Whitman.

"We're expanding our support staff in order to stay ahead of the needs of our thriving online community. In just the first three months of this year, the eBay user base has almost doubled--from 2.1 million members to 3.8 million. With the establishment of a support center in Salt Lake City, we look forward to continuing our high quality service to our users."