RealTime IT News

LivePerson Signs New Partner, New Customers

LivePerson signed agreements with Internet market research company Harris Interactive, Tickets.com, PC Flowers&Gifts.com and NextCard.

The deal with Harris is a partnership to provide turnkey sales and customer service solutions to other Web sites. Harris Interactive has licensed LivePerson's technology and will provide 24x7 operator support enabling Web sites to completely outsource their Web customer service operations. Tickets.com, PC Flowers&Gifts.com, and NextCard will be integrating LivePerson's online customer service solution into their existing Web sites.

LivePerson's technology enables customer service representatives to engage in real-time dialogue with consumers. Financial terms of the various agreements were not disclosed.

"Deciding to partner with Harris Interactive was the logical choice for LivePerson as we continue to add to the breadth of services we bring to our clients," said Robert LoCascio, President and CEO of the company. "Harris Interactive brings years of experience in call center operations. Thanks to its expertise in both traditional and online market research as well as customer relationship management, Harris Interactive understands the importance of providing outstanding customer service to online shoppers."

LivePerson said its technology allows Web site visitors to engage in real-time text conversations with customer service representatives. By providing Web sites with the ability to directly interact with their customers at the point-of-sale, LivePerson says it enables these sites to increase average order sizes, online conversion and customer retention rates. The service requires no hardware or software installation.