Online New-Vehicle Buyers Up 15 Percent from 1998
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The percentage of new-vehicle buyers using the Internet to help them through the shopping process has grown from 25 percent to 40 percent in just one year, according to a new report.
The J.D. Power and Associates 1999 New Autoshopper.com Study scheduled for release in August says the growth is fueled by increased availability of the Internet and a larger percentage of car shoppers with online access.
"Although we continue to be amazed by the growth of automotive-related Internet usage, the real key is that people are using the Internet to go deeper into the shopping process than ever before," said Chris Denove, consulting operations director for J.D. Power and Associates. "For example, the number of people purchasing a vehicle through an online buying service has more than doubled in the past 12 months."
The study also shows that consumers are placing an increased reliance on information found online to help them decide which vehicle to purchase. Internet usage is not confined to new-vehicle shoppers; 26 percent of consumers buying a pre-owned 1994 to 1999 model-year vehicle are using the Internet to help them with their purchase, according to the J.D. Power and Associates 1999 Used Autoshopper.com Study scheduled for release later this month.
The 1999 New Autoshopper.com study is based on more than 3,000 telephone interviews with consumers regarding their Internet use when shopping for a new vehicle. The Used Autoshopper.com Study is based on nearly 10,000 mail survey respondents who just purchased a used vehicle.