RealTime IT News Signs with PeopleSupport

Auto parts e-tailer launched real-time customer service on its site in conjunction with PeopleSupport.

Using a joint customer-care management approach, consumers may interact with's eReps to obtain real-time assistance for general information 24 hours a day.

In addition, customers have the option to directly query's sales specialists, who will answer specific, part-related questions via real-time interactive chat seven days a week, during specified times.'s eReps are trained in's automotive-accessories site and will aid site visitors with customer-service- and sales-support related inquiries.

Financial arrangements were not disclosed. " is about getting the part you need when you want it. That immediate service is the essence of," said Lance Rosenzweig, chairman and president of