RealTime IT News

E-Customer Solution Vendors Form Working Group

A group of vendors in the e-business and e-customer applications market teamed up to establish the Customer Profile EXchange (CPEX) working group.

CPEX said it will offer a vendor-neutral, open standard for facilitating the privacy-enabled interchange of customer information across disparate enterprise applications and systems.

Charter working group members include Andromedia/Macromedia, Calico Commerce, Cogit, Compaq, Digital Impact, DoubleClick, Engage Technologies, Fujitsu Software, Harte-Hanks, IBM, InsWeb, Intuit, Lumeria, Marketsoft, Net Perceptions, net.Genesis, Oracle, Personify, Siebel Systems, Sun/Netscape Alliance and Vignette.

The CPEX standard integrates online and off-line customer data in an XML-based data model for use within various enterprise applications both on and off the Web.

The result is a networked, customer-focused environment that allows e-businesses to leverage a unified view of their customers into more compelling e-relationships. CPEX will include a data model, transport and query definitions and a framework for enabling privacy safeguards, the group said.

Businesses will be able to apply CPEX across a disparate range of back-office applications, front-office applications and Web customer automation applications, the group said.

The CPEX working group is chaired by Siebel Systems, the Marketing Committee is co-chaired by net.Genesis and Vignette, and Andromedia/Macromedia chairs the Technical Committee.

The first CPEX specifications are expected to be available for public review in the first half of 2000, with interoperability demos scheduled to begin in the second half of 2000.