AnswerThink, Rockwell E-Comm Division Form Alliance
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AnswerThink Consulting Group, a knowledge-based consulting and technology implementation company, and Rockwell Electronic Commerce Division (ECD), a supplier of integrated call center solutions, entered a strategic alliance.
The companies said they will provide custom application development, package integration, data warehousing and other integration services for Rockwell's line of integrated call center solutions, including Spectrum Automatic Call Distributor (ACD).
Rockwell ECD, the leading supplier of call center and customer relationship management solutions, will work directly with AnswerThink's Customer/solutions practice. AnswerThink provides consulting and systems integration support for sales, marketing and customer service functions.
Jake Chacko, director of strategic planning and business development for Rockwell Electronic Commerce, said that the match of Rockwell's technology and AnswerThink's knowledge-based approach "allows our mutual customers to seamlessly integrate individually tailored, best-of-breed-solutions into their call centers."