RealTime IT News

PeopleSupport Partners With IBM, Intershop, Others

Internet customer care solutions company PeopleSupport Inc. said it has partnered with IBM, Intershop and several other companies to provide full-service, end-to-end e-commerce solutions for major e-businesses.

The partners include technology firms such as Kana and Intershop; systems integrator firm XUMA; infrastructure hosting company Exodus; fulfillment company Shipper.com, and IBM's Web Integrator Initiative.

"Through these alliances, PeopleSupport extends its one-stop customer care solutions to incorporate other key capabilities such as back-end e-commerce integration, e-commerce software applications, world-class hardware and infrastructure, and mission-critical Web site hosting and fulfillment services," said Lance Rosenzweig, CEO of PeopleSupport.

PeopleSupport markets a suite of customized services including live text chat, personalized e-mail replies, telephone services and interactive self-help. Clients include MGM, Time Warner, Reel.com, BrandsForLess.com, CarParts.com and Tavolo.