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Attention Shoppers: Lucent and Netscape Team Up

Taking a dive into the potentially lucrative electronic commerce pool, Lucent Technologies said today it licensed Netscape Communications Corp.'s CommerceXpert suite of electronic commerce applications and Netscape's Application Server software.

Lucent said the incorporated Netscape products are for its co-developed Lucent ECommerce Solutions, a package offering consulting services, software and e-commerce network security products. Lucent ECommerce Solutions are generally available now.

The cooperative multi-year agreement also calls for the companies to jointly market, sell and support Lucent's ECommerce Solutions to service providers and large enterprise customers. Financial details were not announced.

Initially, Lucent's ECommerce Solutions package will be comprised of three components:

  • Lucent Professional Services: business process consulting, integration and operations services with beginning-to-end project management.

  • Netscape Software: Netscape's CommerceXpert suite of e-commerce applications and Netscape Application Server for creating and using business-to-business and business-to-consumer e-commerce solutions.

  • Lucent Security Products: network security provided by the Lucent Managed Firewall, featuring a distributed architecture, security zones and centralized management. This can also be upgraded to deliver standards-compliant virtual private networking (VPN) capabilities.

The first three Lucent ECommerce Solutions available to customers will be: Internet Procurement Solutions, which converts paper processes into online transactions; Self-Service Solutions, which enables clients to personalize services on a business Web site; and Business Trading Solutions, aimed at growing revenues for service providers and enterprises by hosting online trading communities.

Lucent said future products and services additions to its ECommerce Solutions will include Lucent's Internet Call Center, allowing businesses to put a "talk to me" button on a Web site, enabling multimedia PC-customers to speak with a customer agent while online without needing a second phone line.

"Increasingly, service providers are viewing electronic commerce as a competitive advantage that can streamline costs, improve customer relationships, provide new value-added services and grow their business," said Duane Elmquist, vice president, Lucent Internet Software Group.

"By leveraging Netscape's electronic commerce expertise and our knowledge of the business processes and networks used by service providers and enterprises, Lucent is uniquely positioned to help our customers aggressively meet those goals."