RealTime IT News

Acuity Launches WebCenter Express

Acuity (formerly iChat) delivered WebCenter Express, an application that "enables Web-centric businesses to improve e-commerce results and reduce customer service costs" by offering live sales assistance to consumers.

The software integrates self-help with real-time interaction capabilities, allowing effective customer service via the Web, the company said.

WebCenter Express provides customers with self-service options through a searchable, browesable, threaded discussion engine, while live help is offered through Acuity's text conferencing and browser screen synchronization capabilities. With WebCenter Express, businesses can provide live, Web-based sales assistance directly to customers engaged in product research, catalog browsing, and final order placement, Acuity said.

Customers can access a WebCenter Express-enabled Web site from a standard browser, without downloading and installing additional software. The product provides a secure customer service environment that allows communication behind corporate firewalls, the company said.

WebCenter Express follows Acuity's June release of WebCenter Enterprise, a larger application.

Acuity also announced new strategic alliances with INTERSHOP, Hewlett-Packard Co. and Verio. Several organizations including artuframe.com, an art and framing gallery, and New Hope Online at the Crystal Cathedral, an online counseling center, already licensed WebCenter Express, the company said.

The INTERSHOP agreement is a joint customer integration, sales and marketing partnership. Acuity joined the H-P Covision program, a comprehensive initiative to bring together best-of-breed Internet application and channel companies. Verio, which currently hosts 65 of Acuity's customers, will provide hosting services for WebCenter Express.

WebCenter Express, available for the Windows NT 4.0 platform, is $7,995 for five customer support agent seats and unlimited end users in self-service or live help modes.