Delta Revokes Offline Ticket Surcharge
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An attempt by Delta Air Lines to encourage flyers to purchase tickets online by charging a fee for telephone bookings has been discontinued, the company said.
On January 11, Delta announced it would charge an additional $2 fee for all domestic bookings that were not done through the airline's Web site. But due to public criticism, the company this week rescinded the surcharge.
"The market spoke and we responded," said spokesperson Jackie Pate. "The surcharge was discontinued because of "competitive reasons."
The company had said that streamlining ticket purchases services online would save an estimated $1 billion in distribution costs.