Speech-Driven Telephone E-Business App Launched
Page 1 of 1
NetByTel.com launched its Telephone e-Business Platform that "lets online retailers and other e-businesses extend their Web-based marketplaces to anyone with a telephone."
The company offers an automated, speech-enabled interface to client Web sites so that a customer can call from anywhere and transact business over any wired or wireless telephone, instead of requiring an Internet-connected computer.
NetByTel said it has developed proprietary technology and has built out an infrastructure and network operations facility that lets it offer a ready-made infrastructure for telephone-enabled e-business.
NetByTel said it recognized that most e-tailers can't afford to set up live call centers as a means for traditional, off-line shoppers to dial in to their businesses. So NetByTel created an automated Telephone e-Business Platform, applying advanced speech recognition, speech synthesis and proprietary agent technologies.
"NetByTel gives each e-business its own telephone number, so they can put their own brand image on the line with their customers," said Paul Robinson, co-founder and president of NetByTel.
"What the telephone did for catalog merchants like Sears and J.C. Penney 60 years ago, NetByTel is doing for on-line merchants today," said Neal Bernstein, co-founder and chief executive officer of NetByTel.
"Traditional catalog merchants were slaves to the U.S. mail until the telephone caught on. Today, e-tailers are slaves to computers with Internet access -- which seems crazy when the telephone is and will remain the most ubiquitous communication device in the world."
At launch, NetByTel is offering e-businesses two application modules: NetByTel Ordering, to process in-bound orders from customers who dial in by phone; and NetByTel Order Status, an automated e-service application that verbally reports order status to customers over the phone. Applications are being developed for auction notification, market research, lead capture and generation, store location and sweepstakes.