Mobile Commerce, Twitter to Save E-Comm Sales?
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While e-commerce growth was flat for the first quarter, the sector likely bottomed out, with online sales increases likely to hover around 5 percent for the second half of the year, comScore Chairman Gian Fulgoni said during a Webinar going over the research firm's Q1 findings.
Though e-commerce had seen double-digit growth for the past several years, Fulgoni said the worst may be over, as he cited mobile commerce and social network and video site marketing at sites such as Twitter and Hulu as opportunities for bolstering sales in the near future.
"The good news here is that I think it's bottomed out, in the second quarter we saw 13 percent growth, that dropped to six in the third quarter of 08, in Q4 it was minus three, now flat in the first quarter, so we're not seeing a continued downward trend," said the comScore (NASDAQ: SCOR) chief.
He was less optimistic, however, on future growth for this year, saying it's not likely online sales will see the double-digit increases the sector enjoyed over the past few years, and reluctantly predicted about five percent spikes.
The recession, naturally, is having a negative impact on consumers' purchasing power, and Fulgoni said this is reason for concern as it prompts older shoppers to save instead of spend.
There was no growth he said in the percentage change in online spending for the quarter compared to a year ago for the segment age 45 and older making more than $100,000. For those age 45 and over making between $50,000 and $99,000 it dropped by 11 percent.
"This is what is most troubling to me, perhaps in the entire (presentation). There is a distinct lack of spending in the segment of people 45 and over. These people have some extra money, but they're not spending it," he said.
Overall the e-commerce sector fared better than traditional retail sales -- online sales for the quarter were flat but retail dropped by 8 percent.
In terms of how the Internet is affecting shopping behavior, comScore data shows three-quarters of people are likely to collect information online before buying offline. "That says it all right there. You need to move marketing dollars to build your brand online," said Fulgoni.
He also reported that the 72 percent said search engines were "very important" in influencing buying behavior, 54 percent cited online coupon sites as very important, followed by comparison shopping sites at 46 percent, auction sites at 44 percent and online classifieds at 36 percent.
Unique visitors to online coupon sites is hovering around 35 million per month. That's up 7 percent more than last year, for those saying they use coupons from brand sites. Overall online coupon use is up 2 percent to 31 percent.
In terms of what consumers want to see at online stores, 64 percent say product details are important, 60 percent said incentives were an important feature, followed by easy site navigation with 46 percent and product reviews with 42 percent.
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