Amazon Tops in E-tail Customer Service
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ForeSee Results has ranked the largest online retailers' customer service and found that Amazon has pulled ahead of Netflix to take the lead -- with a score that's the highest ever recorded by the firm. ECommerce-Guide.com has the story.
A new study has found that online retailers reached a high-water mark for customer satisfaction this holiday season, with the 40 largest e-commerce vendors posting across-the-board improvements over last year.
Amazon (NASDAQ: AMZN) took the top spot with a score of 87 on the 100-point American Customer Satisfaction Index (ACSI), a methodology developed by researchers at the University of Michigan that is used to gauge consumer sentiment in a variety of areas across government and the private sector.