RealTime IT News

eGain Offers Three New Customer Service Apps

Customer relationship management company eGain Communications Corp. delivered three new applications -- eGain Voice (Voice-over-Internet), eGain Inform (Web FAQ self-service) and eGain Campaign (pro-active digital marketing).

The new products join recently released versions of eGain Assistant (intelligent life-like service agents), eGain Live (real-time text chat and Web collaboration) and eGain Mail (e-mail management) as part of the company's Commerce 2000 Platform.

Miadora, LookSmart, Cellmania and The Lease Exchange are among the initial clients for eGain Voice, eGain Inform and eGain Campaign, the company said.

eGain, founded in 1997, offers licensed and hosted applications for e-mail management, interactive Web and call center ollaboration, intelligent self-help agents, and proactive online marketing. The eGain Campaign solution adds to the platform by enabling a range of digital one-to-one marketing capabilities.