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CyberSource Delivers New Anti-Fraud Services

E-commerce transaction services company CyberSource Corp. delivered two new professional services offerings aimed at helping businesses reduce potential online fraud through integration, tuning and training.

The Jump-Start and Tune-Up offerings are the first pre-packaged fraud solutions from the company's Global Professional Services Group, which works for customers by providing custom integration, optimization and enhancement of the company's transaction services.

The new offerings, arriving in time for the holiday shopping season, are designed to help customers rapidly implement and integrate the CyberSource Internet Fraud Screen service.

The Jump-Start program is designed to orient and train customers just getting started with the CyberSource Internet Fraud Screen service. The Tune-Up program is designed to assist current fraud screen users in taking full advantage of the service through upgrades and retuning based on analysis of historical data and changing requirements.

"With the Jump-Start and Tune-Up offerings, customers gain our strength in e-commerce transaction services as well as the technical and cross-industry expertise of our professional services team to implement an effective risk management solution," said Joe Richards, senior vice president of global professional services for CyberSource.

During a week of training, consulting services and documentation, the Jump-Start and Tune-Up offerings help customers gain hands-on technical support for tuning, setting up or upgrading the fraud screening applications and conduct an ROI analysis for their fraud solution, among other things.

"Fraud detection is a complex issue that involves many components of the e-commerce equation -- privacy, ease of use, risk and sales volume," said Evan Ellis, president and chief operating officer for CyberSource. "CyberSource is focused on enabling customers to optimize our fraud screen technology for their specific businesses"

CyberSource's Internet commerce suite offers customer-controlled, real-time services including, payment services, gift certificate and promotional services, tax services, risk management services, distribution control services and fulfillment management services.