The Virtual Returns Desk software can be integrated into an e-commerce storefront so online customers have a convenient way to return products, eliminating one of the most common complaints about online shopping, the company said.

"The supply chains that are efficient in delivering products to market at Web speed typically do not work well when they need to shift into reverse to handle returns," said David N. Hommrich, ReturnCentral.com founder and chief executive officer. "Our systems are designed to help expedite products through the entire return process by pushing mission-critical information out to the front-line decision makers."

Using the Virtual Returns Desk, customers can make arrangements for returns via the online site where the merchandise was purchased. The software alerts the shipper, prints return mailing labels and tracks the orders through each stage of the returns process.

This summer ReturnCentral.com said it will offer another product, Returns Center, to provide automated disposition management, inventory control and shipping management functions. The Returns Center will integrate with popular auction sites.