CyberSource Achieves ISO 9002 Certification
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San Jose, CA-based CyberSource Corp. said that its Global Rights Registry has become "the first Internet commerce services company to receive certification to the internationally recognized business quality assurance standard--ISO 9002."
ISO 9002 certification indicates that CyberSource's Global Rights Registry Services meet the consistently high level of excellence that such customers as Lotus, Microsoft and Novell (also with ISO 9000 certification) exhibit.
"From a business process standpoint, CyberSource's achievement is an indication that the relatively new discipline of Internet commerce is starting to come of age," said analyst David Baltaxe of the Virginia-based competitive intelligence firm Current Analysis Inc.
The ISO 9000 family of standards represents an international consensus of good management practices with the aim of ensuring that the organization can time and again deliver the product or services that meet the client's quality requirements. CyberSource Global Rights Registry Services received ISO 9002 certification from the British Standards Institute (BSI).
"With Internet commerce growing globally at an explosive rate, companies require the utmost assurance of proficient handling and rapid delivery of their digital products as they move to increase their distribution reach and flexibility," said Nigel Tranter, director of CyberSource's Global Rights Registry. "We have reached the point where digital content vendors cannot settle for anything less than world-class quality when selling their goods and services."