Vignette Streamlines Partner Interaction
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Vignette Corp. has unveiled an e-business application that provides customers with personalized support while streamlining communications efforts.
Through Virtual Global Marketplace (VGM), users access hosted services that allow them to conduct business exchanges and manage projects online. VGM is a total knowledge management environment that enables customers to consult with Vignette implementation experts as well as receive software patches immediately.
The hosted services ultimately decreases the time it takes for a client to get to market, according to Bill Daniel, senior vice president of products at the Austin, Texas-based firm.
"We believe that VGM will fundamentally change the way software companies communicate, interact and react with their customers and partners," he said. "VGM contains so much information and knowledge that we believe any company, no matter what the size, can benefit from it."
The package includes access to best practice methods, online training, maps, products, applications, services and road maps.