eBay Bids on Shipping Services
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In an attempt to provide more comprehensive services, online auctioneer eBay Monday signed a five-year agreement with Mail Boxes Etc. (MBE) and iShip to provide e-commerce shipping options to eBay users.
The terms of the agreement call for iShip to offer users upfront information about shipping costs and options via a co-branded interface integrated into the eBay site. MBE will provide the bricks-and-mortar infrastructure for packing and shipping, and will offer its franchises as a place for delivery and inspection of goods. No financial terms were disclosed.
The co-branded page will give members access to shipping rates and service alternatives, pricing information, shipping help features and package tracking status, the companies said.
"The growth of eBay's person-to-person online trading has created a demand for improved shipping solutions for our community of 2.1 million users," said Meg Whitman, eBay's president and chief executive officer.
eBay's build-up of services comes after a period of bad press for the company. In March a federal investigation was launched into possible fraud issues, and the company has been criticized for its customer service and items sold in the past as well.