Lucent, Sun Offer Progressive E-Business Apps
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Addressing the need for reliable e-business solutions, Lucent Technologies and Sun Microsystems Inc. Wednesday moved to create the infrastructure needed for service providers and enterprises to support next-generation Net business applications.
The bundles will enable enterprises and service providers to offer new applications and services more effectively. These solutions will enable service providers and enterprises to host applications and to create hosted "marketplaces" that centralize the management of customer interactions.
All of these products will include broadband access, enterprise and network infrastructure products, server platforms, Internet/intranet and operating environment software, communications and e-commerce middleware, applications and services. The offers will support IP telephony, multi-service LAN/WAN, secure VPNs, advanced billing and customer care at carrier-grade levels of quality, scalability and reliability.
Functions of the four bundles include:
- The first application is the Hosted E-mail Offer, built with a robust messaging platform from the Sun-Netscape Alliance. The solution includes security, load balancing, and subscriber management, resulting in high performance with operational efficiency, which are critical issues for e-mail hosting application providers
- The Intelligent Customer Relationship Management offer will enable e-businesses to improve customer service by making intelligent customercare an integral part of business-to-consumer and business-to-business e-commerce. The offer will be based on Lucent's CRM Central 2000 and E-commerce applications from the Sun-Netscape Alliance
- The Intelligent Policy-Enabled E-Commerce platform will integrate infrastructure and applications-level quality of service policies, and thereby enable companies to ensure that their customers receive appropriate service for electronic business transactions
- A communications portal offering will enable business and hosted e-commerce Web sites to support rich voice, wireless and multimedia access. The offering will support deeply personalized Web-based communications profiles, including interfaces for conferencing, collaboration and document sharing; intelligent calendaring; and anytime/anywhere voice mail and e-mail access via the Web