RealTime IT News

NAI Merlin Works Magic with Microsoft Server

Network Associates Inc. unveiled Merlin Enterprise, a service application designed to work with Microsoft's SQL Server 7.0, this week at the Comdex trade show.

Merlin is designed to provide a central repository and interface for network and desktop issues, allowing IT organizations to quickly respond to network problems as they occur.

Merlin employs a Web browser interface that does not require knowledge of Dynamic HTML or other programming languages. Its N-tier design follows Microsoft's Dynamic Internet Architecture (DNA), incorporating Visual Basic business objects and operating under Microsoft Transaction Server.

"Merlin is a highly scalable service desk solution that offers IT support organizations both large and small, an easy-to-use, customizable user interface and advanced automated response and event management capabilities," said Tim Davis, product manager for Network Associates' Total Service Desk division. "Our customers who are seeking the best service desk solution for their SQL Server-enabled enterprise will find Merlin to be an essential and effective support tool. Merlin Enterprise's support of SQL Server 7.0 will bring even more flexibility and scalability to an already robust service desk solution."