RealTime IT News

Swissair Pursues New Intranet Initiative

Cambridge Technology Partners this week rolled out new intranet-based sales and human resources systems for Swissair's sales and marketing units.

The project was designed over an 18-week period and will ultimately connect 7,800 employees in 130 offices worldwide.

Swissair expects the new system will increase sales revenues and make staff more productive by allowing marketing and sales data to be shared. The system will support a number of collaborative activities, enabling the airline's sales force to spend more time assisting clients.

In addition, the system is expected to decrease the number of lost sales, enable each salesperson to have more powerful tools and access to more timely and accurate information.

"We recognize the Internet's ability to improve the customer experience and our business overall," said Urs Wiesner, Swissair's project manager.

"Working with Cambridge as our strategic Web partner will enable us to stay ahead of the competition and ensure success for the company and our customers into the next century."

Cambridge will continue working with Swissair after initial feedback is received to improve functionality.