RealTime IT News

TekInsight.com Launches Failure Detection App

TekInsight.com Inc. Monday launched a failure detection system that provides IT departments with rapid, accurate answers and assistance to users when a computer or network failure occurs.

Dubbed BugSolver Enterprise, it is the third product announced in a series of BugSolver services. The tool resides on a client or server computer collecting diagnostic data. When a program fails, BugSolver forwards that information to a portal customized to an IT department's needs.

The information provided by BugSolver is a "snapshot" of the system at the time of the crash containing 30,000 analytical data points on software and hardware problems. When problems arise, a company's support staff will automatically receive an e-mail containing information about the failure.

The motor for BugSolver is in the customized portal, which has the ability to perform complex analysis instantaneously at the time of a crash.

In addition to its diagnostic capability, the BugSolver portal provides other services:
  • Migration Analysis -- BugSolver collects data needed to test whether a migration to a new operating system will be successful before full implementation
  • Internal Group Reporting --BugSolver collects thousands of fields of data at the source, enabling users to create internal systems configuration and utilization reports
  • Asset Management -- BugSolver maintains updated asset records by periodically taking a detailed system snapshot and transmitting it into a central repository

"BugSolver Enterprise will enable our Internet data centers to offer a level of service and support that minimizes downtime and provides up-to-the-minute statistical information on software problems that can cut the time it takes to correct system failures," says Dominic Ciciollo, vice president, Technical Infrastructure Services, at Infocrossing, a provider of fully- managed server hosting and professional services for Global 2000 companies.

BugSolver is powered by Streaming XML. Developed by TekInsight.com, Streaming XML harnesses data by streaming it into XML and compressing the format for real-time storage and presentation.

BugSolver Enterprise will be available Sept. 5.