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Quack Attack!

Open Text Corp. Thursday said AFLAC Inc. has chosen its knowledge management solution to improve relations with customers.

What the supplemental insurance provider won't say is how much money it will dish out for Livelink, Open Text's flagship product. AFLAC chose Livelink as an intranet tool to manage and store copious information generated by its employees throughout the company.

"In the past, people who controlled intranet content had to submit it to a Web administrator. But now, users simply add a version to a document and their content is available online instantly," said Jennifer Pitts, vice president, director of information technology, AFLAC. "Livelink also facilitates document searches by enabling users to associate metadata with documents."

AFLAC hopes Livelink will help employees improve service for its 40 million supplemental insurance customers. Providing workflow capabilities and immediate online access, Livelink delivers product introduction documentation in real time to AFLAC's sales force of over 29,000 independent contractors in the U.S.