RealTime IT News

AT&T Working on E-Mail Glitch

Some of AT&T's Worldnet ISP subscribers have had trouble sending e-mails in recent days because of an unknown problem, the carrier confirmed today.

"We have a very small number of customers -- well less than 5 percent -- who have had intermittent difficulty sending e-mail," an AT&T official told internetnews.com. "These are broadband users who use Worldnet for their e-mail client and have their e-mail configured for SSL access."

In all, AT&T has 1.4 million subscribers. It does not break out the numbers in terms of dial-up and digital subscriber line customers.

Network technicians implemented a number of steps that alleviated the problem, but they are still working to restore service to normal for all customers.

"As of this morning, these users are reporting intermittent success in sending e-mail," the AT&T official said.

The glitch does not affect Internet access, and users were able to send messages via other e-mail programs. AT&T is posting service bulletins at its customer service