Netcom Canada Guarantees Business Services
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At Internet World Canada, Netcom Canada announced new service-level guarantees to its business customers, offering refunds and credits where Netcom services do not deliver total satisfaction.
Netcom Canada guarantees a minimum of 99.5% availability for all business services. If customers' service falls below that level, all they have to do is report the problem to Netcom's customer support department.
Upon verification, Netcom will then credit the customer 25% of the monthly service fee. They will also refund customers' setup fee, and allow them to cancel without penalty, if, for any reason, they are not completely satisfied with Netcom's service in the first 30 days following installation.
Effective immediately, the new service guarantees apply to all of Netcom Canada's Business Services customers.
Toronto-based Netcom Canada is a subsidiary of San Jose, CA-based Netcom On-Line Communication Services, Inc., with dedicated Canadian staff and a localized Canadian interface.