Survey Examines ISP Subscriber Turnover
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A survey conducted by World Research, Inc. found that for the most part, consumers are happy with their Internet service providers (ISPs).
A total of 3,590 Internet users answered questions about their ISPs, examining topics such as overall satisfaction, primary access locations, and intentions to select a new ISP.
Most participants in the survey were basically satisfied with their ISPs, although 16% said they plan to change ISPs within six months.
The most frequently mentioned complaints about ISPs were slow log-in times, too many busy signals and expensive prices.
A detailed summary of the results is available at survey.com.